FAQs

What are the Requirements to Apply?

· Income must equal 3 times or more of the total monthly rent.

· Must pass credit, background and rental history screening.

What are the Lease Terms?

· We offer 7-to-15-month lease terms.

What is the Security Deposit?

· The security deposit is 1 months’ worth of rent with approved credit and 2 months’ worth of rent with conditional credit screening.

Is the Community Pet Friendly?

· We do allow 2 pets per apartment and require vaccination records and a picture of the pet.

· Non-refundable pet fee of $500 for the 1st pet and $300 for the 2nd pet plus $20 monthly pet rent for each pet.

· Pet park on property

· Restricted breeds: Rottweiler, Doberman Pincher, Pit Bull Terrier/Staffordshire Terrier, Chow, Spitz and Akita, German Shepherds, Great Danes, Presa Canarios, Alaskan Malamutes, Siberian Huskies, and Wolf-Hybrids

Is Renters Insurance Required?

· Renters Insurance is required through the entire term of the lease.

Are the Utilities Included?

· The utilities are not included.

· The water/sewer is billed monthly and is based of the square footage/occupants. You would pay the property that bill with your monthly rent payment.

· You would put electricity in your name and you would pay the power company directly.

Who is the Cable/Internet/Phone Provider?

· AT&T or Comcast are the providers for the cable/internet/phone.

Do you have Storage?

· There are garages available to rent for additional charges monthly.

Do you have a Parking Garages?

· No, resident parking is off street. There are private garages available to rent.

Can I Store a Boat/Jet Skis/Trailer/Pod?

· We do not allow boats, jet skis, trailers, pods, etc… to be stored on the property.

What’s your smoking policy?

· Smoking is not allowed within the apartment interiors

· We are a drug-free housing community.

Is there 24-Hour Maintenance?

· There is a member of maintenance on call 24/7 for maintenance emergencies.

When Is My Rent Due?

· Rent is due on the 1st of every month; however, we accept rent until the 3rd with no late fees.

When is Rent Considered Late?

· Rent is considered late on the 4th and any time after. There is a late fee charged to your account of 10% of the gross monthly rent if paid after the 3rd. If late, rent must be paid with certified funds with either a cashier’s check or money orders and would be brought into the office with late fees included.

How Do I Pay My Rent?

There are several ways that you can pay your rent.

· Pay with a personal check, cashier’s check or money orders.

· Pay with a check online through our online resident portal. *This option does NOT cost a convenience fee.

· Pay with a credit or debit card online through our online resident portal *This option does cost a convenience fee.

What Is a Resident Portal?

· The property website allows the resident to setup an account to submit service requests, pay rent and sign up for the fitness center at www.vivaluxapts.com