FAQ
What are the Requirements to Apply?
Income must equal 3 times or more of the total monthly rent. Must pass credit and background screening.
What are the Lease Terms?
We offer 7-to-12-month lease terms.
What is the Security Deposit?
The security deposit is 1 month's rent with approved credit, or 2 month's rent with conditional credit screening. We are proud to partner with Jetty to meet your deposit requirement with a small monthly or one-time payment. To learn more, please visit www.jetty.com.
Is the Community Pet Friendly?
We do allow 2 pets per household and require vaccination records and a picture of your pet through petscreening.com. A non-refundable pet fee of $500 is required for the 1st pet, and $250 for the 2nd pet. Pet rent is $20 per pet, per month. Restricted breeds include Akita, American Bull Dog, American Pit Bull Terrier, American Terrier, Staffordshire Terrier, Briard, Borzoi Hounds, Bull Mastiff, Bull Terrier, Cone Corso, Chow, Dogo, Irish Wolf Hound, Komondor, Neapolitan Mastiff, Pit Bull, Rottweiler, Scottish Deerhound, Stafford Terrier, Presa Canarios, Tosa Inu, Wolfdog Hybrids, and German Shepherd.
Is Renters Insurance Required?
Renters Insurance is required through the entire term of the lease.
Are the Utilities Included?
The utilities are not included. The water/sewer is billed monthly and is based on the square footage/occupants and is paid along with your monthly rent payment. ·You would put electricity in your name, and you would pay the power company directly.
Who is the Cable/Internet/Phone Provider?
AT&T or Comcast are the providers for the cable/internet/phone.
Do you have Storage?
There are garages and storage units available for additional charges.
Do you have a Parking Garages?
No, resident parking is off street and it first come, first serve. There are also private garages available to rent.
Can I Store a Boat/Jet Skis/Trailer/Pod?
We do not allow boats, jet skis, trailers, pods, etc… to be stored on the property.
What’s your smoking policy?
Smoking is not permitted. We are a drug-free housing community.
Is there 24-Hour Maintenance?
There is a member of maintenance on call 24/7 for maintenance emergencies.
When Is My Rent Due?
Rent is due on the 1st of every month; however, we accept rent until the 3rd with no late fees.
When is Rent Considered Late?
Rent is considered late on the 4th day of the month and anytime after. There is a late fee charged to the account of 10% of the monthly gross rent if paid after the 3rd. If late, rent must be paid with certified funds in the form of a cashier's check or money order brought to the leasing office, with late fees included.
How Do I Pay My Rent?
There are several ways that you can pay your rent –
Pay with a personal check, cashier’s check, or money orders in the Leasing Office.
Pay with a check online through our online resident portal. *This option does NOT cost a convenience fee.
Pay with a credit or debit card online through our online resident portal *This option does cost a convenience fee.
What Is a Resident Portal?
The property website allows the resident to setup an account to submit service requests and pay their rent. The portal can be found on our website, www.vivaluxapts.com and then by clicking on “Residents” in the top right corner. *Registration is required.